Privacy Policy
This Privacy Policy explains how your personal information is collected, used, stored, shared, and protected when you use the Services.
1. Controller and Scope
The Services are provided by Tenbox Inc. ("Tenbox," "we," "us"). This Policy applies to the Tenbox website, client software, mobile apps, and all associated cloud storage and sharing functions.
2. Information We Collect and Why
- Account information: Email address, phone number, and profile data. Used to identify you and secure your account.
- User data: Files, documents, photos, videos, and other content you store. Stored to provide cloud storage, backup, sync, and collaboration features.
- Usage information: Actions like editing, viewing, creating, or moving files. Used to operate, improve, and protect the Services.
- Device information: IP address, browser details, device identifiers. Used to optimize performance and detect abuse.
- Cookies and similar technologies: Used to remember your login and improve the Services.
3. Legal Basis, Consent, and Profiling
Personal information is processed only for legal, legitimate, and necessary purposes. Separate, explicit consent is requested where required by applicable law. You have the right to object to or opt out of automated decision‑making where provided by law.
4. Sharing and Disclosure
Your personal information is not disclosed to third parties without your prior consent, except to comply with legal obligations, in situations involving serious risk to life or property, or with trusted service providers under strict data handling contracts.
5. Cross‑Border Transfers
Tenbox stores and processes personal data primarily in secure data centers and may transfer data internationally where necessary, relying on mechanisms aligned with GDPR principles.
6. Account Deletion
You may delete your account at any time. Upon deletion, your personal data and stored content will be permanently removed in accordance with our Privacy Policy, except where retention is required by law.
How to delete your account: Access the main navigation menu from within the application, tap on the Profile icon, and click on Delete Account. Account deletion is permanent and irreversible.
7. Security and Retention
Security measures include encryption of files at rest and in transit, two‑factor authentication, automated abuse detection, and internal access controls. Data is retained for as long as necessary to provide the Services or as required by law.
8. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal information, withdraw consent, and restrict or object to certain processing activities.
9. Changes and Contact
The Privacy Policy may be updated from time to time. Material changes that affect your rights trigger appropriate notification. For any questions, contact us at support@tenbox.app.